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FAQ's
Below are some of the common questions our customers ask. We are always happy to answer any inquires that you may have, no matter how small.
To review our Terms & Conditions, simply click on the PDF icon to to download.
Q.
"Can we extend the hire period?"
A.
Our usual hire period is 1-3 days, but we’re always open to discussion.
Q.
"Can I choose the china myself and can I mix & match?"
A.
Absolutely! You’re welcome to visit us, have a cup of tea, and enjoy choosing the patterns and colours you’d like to use.
We’re here to offer help and advice every step of the way.
Q.
"What if something gets broken?"
A.
We know accidents can occur, but it doesn’t happen very often.
However, we do need to replace items, which is why we charge for any breakages or loss.
Q.
"How do I make a booking with you?"
A.
We begin with an informal consultation to discuss your ideas and plans. Once you're satisfied with the quote, we'll ask for a 25% deposit to secure your date and move forward with the booking.
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​Payments can be made by bank transfer, with the remaining balance due 14 days before your event.
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However, if you need a vintage touch at short notice, please don't hesitate to contact us.
Q.
"I’m looking for something specific, can you help?"
A.
Since it’s impossible to show everything in our collection on our website, please don't hesitate to ask if you have something particular in mind. Our collection is constantly growing and we may have what you're looking for.
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Your event is unique & we're excited to work with you to make your day truly special.
Q.
"Is there a minimum order?"
A.
No, there's no minimum order required.
Whether you need just a few items to add the perfect finishing touch or teacups for 300 guests, we're here to help!
Q.
"Do you provide a styling service?"
A.
Yes, we do. We have lots of experience working with our china, bunting and vintage accessories to bring your vision to life. Let us take care of the styling for you.
Or if you prefer, you are welcome to style the venue yourself.
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