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FAQ's
Please find below some of the questions our customers ask regularly. We are always happy to answer any queries that you may have, no matter how trivial.
For details of our Terms & Conditions just click on the PDF icon to to download.
Q.
"Can we extend the hire period?"
A.
Our usual hire period is 1-3 days, but we’re always open to discussion.
Q.
"Can I choose the china myself and can I mix & match?"
A.
You’re welcome to come and see our goodies, have a cup of tea and decide which patterns, colours you’d like to use.
Or if you have a theme/colour in mind we can choose for you.
Q.
"What if something gets broken?"
A.
We know accidents can occur, but generally it doesn’t happen very often.
However, we do need to replace items, which is why we charge for any breakages or loss.
Q.
"How do I make a booking with you?"
A.
We start with an informal consultation, and hear your ideas and plans. If you are happy to confirm a booking we will send you a quote and ask for a 25% deposit to secure your date.
Payment can be made by cash, bank transfer.
The balance can be paid 14 days before your event.
Q.
"I’m looking for something specific, can you help?"
A.
It’s impossible to show everything in our collection, so please ask if you have something particular in mind. Our collection is ever growing so we may be able to help.
Your event is unique & we look forward to working with you to make your day special.
Q.
"Is there a minimum order?"
A.
No minimum order required.
We’re happy to supply you with few goodies as a finishing touch or teacups for 300 guests!
If you require something last minute please get in touch, we’d love to help.
Q.
"Do you provide a styling service?"
A.
Yes, we know how long it takes to set out china or hang bunting!
We’re happy to discuss if you would like us to style your venue so you can enjoy your day.